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Core · always included

Process & Quality Management

The management system everything else sits on.

Most small businesses don't lack process — they lack a place where the process is written down, current, and connected to the work it governs. The Grace core is that place. Define how the business runs, control the documents that say so, record what goes wrong, and track the work that fixes it.

$199per month, ex GST
100users included
+$30per extra 20 users
2 monthsfree, paid annually
SydneyAustralian hosted
What's in it

Six things, one system.

They're listed separately because that's how people shop. They're worth having because they're connected — a document knows which process it governs, a process knows which objective it serves, and an action knows what it's fixing.

Process architecture

What your business does, broken into processes with owners — the map everything else hangs off.

  • Processes with owners and purpose
  • Decomposition into sub-processes and tasks
  • Linked to the objectives they advance
  • Linked to the systems they run on

Document control

Policies and procedures that are versioned, approved and provably read — not files in a shared drive.

  • Rich-text authoring and file attachments
  • Approval workflow with named approvers
  • Full revision history
  • Acknowledgement pinned to the version read

Incidents & nonconformities

When something goes wrong, record it once and let the system carry it through to a fix.

  • Incident register with owners and dates
  • Actual and potential severity, recorded separately
  • Nonconformities and corrective actions
  • Effectiveness check — did the fix work?

The worklist

One prioritised list across every class of work, sorted by what's actually most overdue.

  • Actions and corrective actions in one view
  • Overdue first, then priority, then due date
  • Owners are people, not free text
  • Shows only what the viewer is allowed to see

Obligations & audits

The rules that bind you, and the reviews that check you're meeting them.

  • Compliance obligation register
  • Internal audits with findings
  • Management review records
  • Context and interested parties

Control & accountability

Who can see what, who did what, and when.

  • Roles you define yourself, not fixed tiers
  • Full audit log of security-relevant events
  • Read-only access for an external auditor
  • Export your data whenever you want it
The part nobody demos

It keeps working when nobody's looking after it.

The honest failure mode for a small business isn't choosing the wrong system — it's choosing a good one that quietly stops being maintained the month everyone gets busy. Grace assumes that will happen.

Every Monday morning, each person gets one email listing what's theirs and what's overdue. Approvers get told what's sitting with them, which is the thing nobody else can see. And records whose owner left, or was only ever typed in as text, are counted and reported rather than silently ignored.

Show me how that works

Monday digest · example
Overdue actions4
Due in the next 14 days9
Documents awaiting your approval2
Records with no reachable owner3
Sent8:00am Monday

Illustration — not a real workspace.

See it

What it actually looks like.

Screenshots from a demo workspace, not a designer's impression.

Readiness dashboardOverall and per-clause conformance
Action worklistOverdue first, owners and dates
Document approval & revisionsVersion history and approvers
Acknowledgement registerWho has read which version

Screenshot placeholders — captures pending.

Add to it

Modules build on this core.

Each one adds a standard or a discipline to the records you already keep — so evidence recorded once counts everywhere it applies, instead of being entered twice. Every module is $40 per month.

See it against your own processes.

Thirty minutes, your scope, your standards. We'll show you what day one looks like and say plainly whether it's a fit.

Book a demo Back to modules