← Strategic Worlds / Business
Software › Grace › Core
Core · always included

Process & Quality Management

The management system everything else sits on.

Most small businesses don't lack process — they lack a place where the process is written down, current, and connected to the work it governs. The Grace core is that place. Define how the business runs, control the documents that say so, record what goes wrong, and track the work that fixes it.

$399per month, ex GST
100users included
+$30per extra 20 users
2 monthsfree, paid annually
SydneyAustralian hosted
What's in it

Seven things, one system.

They're listed separately because that's how people shop. They're worth having because they're connected — a document knows which process it governs, a process knows which objective it serves, and an action knows what it's fixing.

Process definition

What your business does, broken into processes with owners — the spine everything else hangs off.

  • Processes with owners and purpose
  • Decomposition into sub-processes
  • Linked to the objectives they advance
  • The controlled documents that govern them

Document control

Policies and procedures that are versioned, approved and provably read — not files in a shared drive.

  • Rich-text authoring and file attachments
  • Approval workflow with named approvers
  • Full revision history
  • Acknowledgement pinned to the version read

Incidents & nonconformities

When something goes wrong, record it once and let the system carry it through to a fix.

  • Incident register with owners and dates
  • Actual and potential severity, recorded separately
  • Nonconformities and corrective actions
  • Effectiveness check — did the fix work?

The worklist

One prioritised list across every class of work, sorted by what's actually most overdue.

  • Actions and corrective actions in one view
  • Overdue first, then priority, then due date
  • Owners are people, not free text
  • Shows only what the viewer is allowed to see

Objectives & KPIs

What the business is trying to achieve, the handful of numbers that say whether it is, and the readings behind them.

  • Objectives with owners and target dates
  • KPIs against an objective, with a target and a direction
  • Dated readings, so a number has a history rather than a value
  • The processes that advance each objective

Audits & review

The reviews that check you are doing what you said you would.

  • Internal audits with findings
  • Management review records
  • Context and interested parties
  • Dated conformance assessments with justifications

Control & accountability

Who can see what, who did what, and when.

  • Roles you define yourself, not fixed tiers
  • Full audit log of security-relevant events
  • Read-only access for an external auditor
  • Export your data whenever you want it
The part nobody demos

It keeps working when nobody's looking after it.

The honest failure mode for a small business isn't choosing the wrong system — it's choosing a good one that quietly stops being maintained the month everyone gets busy. Grace assumes that will happen.

Every Monday morning, each person gets one email listing what's theirs and what's overdue. Approvers get told what's sitting with them, which is the thing nobody else can see. And records whose owner left, or was only ever typed in as text, are counted and reported rather than silently ignored.

There's a second one that matters more than it sounds: anyone who manages your members can chase the colleagues who haven't recorded reading a controlled document. Both are in the base price, and both ask the workspace before they start sending.

Show me how that works

Monday digest · example
Overdue actions4
Due in the next 14 days9
Documents awaiting your approval2
Records with no reachable owner3
Sent8:00am Monday

Illustration — not a real workspace.

See it

What it actually looks like.

Screenshots from a demo workspace, not a designer's impression.

Readiness for ISO 9001:2026: evidence coverage 68%, 38 of 56 applicable clauses fully covered, with 38 conformant, 2 non-conformant, 16 not started and 18 gaps that have no action planned.
Readiness dashboardOverall and per-clause conformance
The worklist showing fourteen items to do, four of them overdue and listed first, each with an owner, a due date and a priority.
Action worklistOverdue first, owners and dates
Document control on an approved quality policy: version 2, who approved it, the date it was approved and when it is next due for review, with the reader's own acknowledgement recorded below.
Document approval & revisionsVersion history and approvers
The read-and-understood register, listing each person against the records they have read, the version they read, and which records are still outstanding.
Acknowledgement registerWho has read which version

Captures from the demo workspace, 16 October 2026.

Add to it

Modules build on this core.

Each one adds a standard or a discipline to the records you already keep — so evidence recorded once counts everywhere it applies, instead of being entered twice. Each module carries its own monthly price, shown on its card; every new subscription is the core plus at least one of them.

See it against your own processes.

Thirty minutes, your scope, your standards. We'll show you what day one looks like and say plainly whether it's a fit.

Book a demo Back to modules